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PDF SCHEDULE CHANGE GUIDELINES FOR TRAVEL AGENTS

Jan 28 2021 · Overview Air Canada has revised the Schedule Change policy effective immediately for schedule changes processed as of March 19 2020 This policy and these procedures cover Air Canada operated flights affected by schedule changes

  • Can I rebook my Air Canada Flight?

    Customers originally in Premium Economy can be rebooked up to O class for their new travel dates. Customers originally in Business Class can be rebooked up to J class for their new travel dates. The transborder/transatlantic/transpacific sector must be rebooked on Air Canada marketed and operated flights.

  • How much money did Air Canada get earmarked for traveler refunds?

    Well, the airline just secured a significant financial package from the Canadian government that includes up to approximately $1.4 billion CAD ($1.1 billion) earmarked for traveler refunds.

  • Can I get a refund from Air Canada?

    This policy also applies to Air Canada Vacations packages. If you booked through a travel agency, you'll need to contact them directly to arrange a refund. Air Canada has authorized all travel agencies to process refunds, and it will not recall any sales commissions on refunded tickets.

  • How does Air Canada reissue a schedule change?

    Customers will be referred to the issuing travel agent/carrier. Air Canada sends a schedule change message to the booking source (GDS or OAL). The booking source will update the PNR with the new schedule information. The booking source will reissue the ticket if required and advise the customer of the changes.

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