computer troubleshooting pdf

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PC Troubleshooting and Maintenance Guide

possible solutions to problems that may occur when using your PC Each table contains: • Symptoms that describe the sign or warning message for the type of problem • Possible solutions that describe what you should do to try to solve the problem The troubleshooting tables appear in the following order: • Audio • Video • CD and DVD

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Basic PC Troubleshooting

1 Right-click on the desktop and select Properties 2 Click the Settings tab 3 Drag the Screen resolution slider to the left (It\'s called Screen area in Windows 98) 4 Click Apply to see if this new setting is adequate 5 If not try another setting If so click OK If that\'s not enough buy a bigger monitor h

PDF	Basics of Preventive Maintenance and Troubleshooting Upon completion of this chapter you should be able to answer the following questions: n What is the purpose of preventive maintenance? n What are the elements of the troubleshooting process?

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Troubleshooting Common Computer Problems

Nov 6 2012 · Common Technology Issues Below we describe some of the most commonly encountered technology issues Click on the issue to get more information on possible solutions to correct the problem The printer is not working The computer is frozen A program is not responding The keyboard is not working New hardware or software is working incorrectly

How do you troubleshoot a problem?
Gather data from the computer. Gather data from the customer. Verify the obvious issues. Evaluate the problem and implement the solution. Close with the customer. Try quick solutions. 4. Which type of question allows the customer to completely describe the problem? 5. What is the last step in the troubleshooting process?
How do you fix a computer problem?
Most PC problems are solved just by tweaking a setting, updating some software, or by merely rebooting the computer! Other problems require replacing parts, but this is a task that’s easily learned by any curious and motivated beginner. I’m talking, of course, about you.
What is troubleshooting as a concept?
This chap-ter discusses troubleshooting as a concept. Detailed troubleshooting techniques are outlined in subsequent chapters as they apply to specific software and devices. Preventive maintenance is a regular and systematic inspection, cleaning, and replacement of worn parts, materials, and systems.
What is computer troubleshooting & why is it important?
Troubleshooting is a systematic approach to locating the cause of a fault in a computer sys-tem. A good preventive maintenance program helps minimize failures. With fewer failures, there is less troubleshooting to do, thus saving an organization time and money.

Objectives

Upon completion of this chapter, you should be able to answer the following questions: n What is the purpose of preventive maintenance? n What are the elements of the troubleshooting process? ptgmedia.pearsoncmg.com

Explain the Purpose of Preventive Maintenance

Preventive maintenance reduces the probability of hardware or software problems by sys-tematically and periodically checking hardware and software to ensure proper operation. ptgmedia.pearsoncmg.com

Software

Verify that installed software is current. Follow the policies of the organization when installing security updates, operating system updates, and program updates. Many organiza-tions do not allow updates until extensive testing has been completed. This testing is done to confirm that the update will not cause problems with the operating system and

Benefits

Be proactive in computer equipment maintenance and data protection. By performing regular maintenance routines, you can reduce potential hardware and software problems. Regular maintenance routines reduce computer downtime and repair costs. preventive maintenance plan is developed based on the needs of the equipment. A com-puter exposed to a dusty

Identify the Steps of the Troubleshooting Process

Troubleshooting requires an organized and logical approach to problems with computers and other components. A logical approach to troubleshooting allows you to eliminate vari-ables in a systematic order. Asking the right questions, testing the right hardware, and examining the right data helps you understand the problem. This helps you form a propo

Data Backup

data backup is a copy of the data on a computer hard drive that is saved to media such as CD, DVD, or tape drive. In an organization, backups are routinely done on a daily, week-ly, and monthly basis. If you are unsure that a backup has been done, do not attempt any troubleshooting activities until you check with the customer. Here is a list of ite

Conversation Etiquette

When you are talking to the customer, you should follow these guidelines: Ask direct questions to gather information. Do not use industry jargon when talking to customers. Do not talk down to the customer. Do not insult the customer. Do not accuse the customer of causing the problem. By communicating effectively, you will be able to elicit the most

Open-Ended Questions

When gathering information from customers, use both open-ended and closed-ended ques-tions. Start with open-ended questions to obtain general information. Open-ended questions allow customers to explain the details of the problem in their own words. Some examples of open-ended questions are What problems are you experiencing with your computer or n

Documenting Responses

Document the information obtained from the customer in the work order and in the repair journal. Write down anything that you think might be important for you or another techni-cian. Often, the small details can lead to the solution of a difficult or complicated problem. It is now time to verify the customer’s description of the problem by gatherin

Beep Codes

Each BIOS manufacturer has a unique beep sequence for hardware failures. When trou-bleshooting, power on the computer and listen. As the system proceeds through the power-on self test (POST), most computers emit one beep to indicate that the system is booting properly. If there is an error, you might hear multiple beeps. Document the beep code sequ

Diagnostic Tools

Conduct research to determine which software is available to help diagnose and solve prob-lems. There are many programs available that can help you troubleshoot hardware. Often, manufacturers of system hardware provide diagnostic tools of their own. For instance, a hard drive manufacturer might provide a tool that you can use to boot the computer a

Establish a Theory of Probable Causes

First, create a list of the most common reasons why the error would occur. Even though the customer may think that there is a major problem, start with the obvious issues before mov-ing to more complex diagnoses. List the easiest or most obvious causes at the top and the more complex causes at the bottom. You will test each of these causes in the n

Test the Theory to Determine an Exact Cause

The next step in the troubleshooting process is to determine an exact cause. You determine an exact cause by testing your theories of probable causes one at a time, starting with the quickest and easiest. After identifying an exact cause of the problem, determine the steps to resolve the problem. As you become more experienced at troubleshooting co

Implement the Solution

After you have determined the exact cause of the problem, establish a plan of action to resolve the problem and implement the solution. Sometimes quick procedures can deter-mine the exact cause of the problem or even correct the problem. If a quick procedure does correct the problem, you can go to step 5 to verify the solution and full system funct

Verify Solution, Full System Functionality, and If Applicable, Implement Preventive Measures

After the repairs to the computer have been completed, continue the troubleshooting process by verifying full system functionality and implementing any preventive measures if needed. Verifying full system functionality confirms that you have solved the original prob-lem and ensures that you have not created another problem while repairing the compu

Summary

This chapter discussed the concepts of preventive maintenance and the troubleshooting process, including the following important points: Regular preventive maintenance reduces hardware and software problems. Before beginning any repair, back up the data on a computer. The troubleshooting process is a guideline to help you solve computer problems in

Summary of Exercises

There are no Labs, Worksheets, Remote Technician exercises, Class Discussions, Virtual Desktop activities, or Virtual Laptop activities associated with this chapter. ptgmedia.pearsoncmg.com

Check Your Understanding

You can find the answers to these questions in the appendix, “Answers to Check Your Understanding Questions.” Which of the following common tasks are performed during preventive maintenance? (Choose three.) Check and secure loose cables. Update the RAM. Clean the mouse and keyboard. Update drivers. Reinstall the operating system. Install additional

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