sncf english faq
Why do I need a Mon identifier SNCF?
This will save you time, because you will no longer have to fill out the whole form every time! Your Mon Identifiant SNCF, your unique login (email address and password), can be used to log in to most SNCF websites and portals. You will find the same information no matter what application you use, before, during and after your journey.
What information will I find on my SNCF e-ticket?
You will find the same information no matter what application you use, before, during and after your journey. Your e-ticket will be automatically synchronised with SNCF mobile apps. You will also be informed of any disruptions in real time.
How do I contact SNCF?
You can contact our customer service by telephone (36 35), on social media or via our virtual assistants. What is the telephone number for SNCF’s fine collection service? The number for the Collection Centre is +33 (0)4 26 21 16 00. There is no surcharge for your call, and the Centre is open from 09.00 to 18.00.
Does SNCF charge a surcharge?
There is no surcharge for your call, and the Centre is open from 09.00 to 18.00. How can I file and track a complaint? Here’s everything you need to know to submit a complaint to an SNCF Group carrier. How do you contact Customer Service? Here are answers to the most common questions from SNCF customers across all communications channels.
The Advantages of Having A Customer Account
When you log in, all the details you have previously provided, such as your discount card number, loyalty programme number, etc. will already be filled in on the booking form. This will save you time, because you will no longer have to fill out the whole form every time Your Mon Identifiant SNCF, your unique login (email address and password), can
Creating A Customer Account
To create a customer account, head to the "Create a customer account" tab, fill in the necessary information and follow the instructions. Your username will be your email address, and you will be asked to choose a password. You will then receive an activation email that is valid for 48 hours. Click on the link in the email. Warning: this email may
Logging in to Your Customer Account
Accessing your Customer Account is now a 2-step process*, for added security. Step 1: log in using your email address and password. Step 2: enter the 6-digit verification code that was sent to you by email when you created your account, then click “Log in”. We suggestticking the “Remember me” box so you don’t have to complete the two-step verificat
Booking from Your Customer Account
Log in to your Customer Account, then go to our booking form. Your personal information will be filled in automatically. Select your journey. If you have already saved your banking information, all you need to do is enter the security code from your bank card. You will need to enter your discount card or season ticket number in order to buy a ticke
Consulting Your Bookings from Your Customer Account
Click on "My Bookings" on your Customer Account homepage. • There you can view and manage current and upcoming bookings. • You can also view bookings made over the past two months. Can’t find your bookings in your customer account? • If you are viewing your bookings from abroad, go to the top right corner of the page and select the country where yo
What If I Am Unable to Log in to My Customer account?
This usually occurs after too many sign-in attempts have occurred*. • If you enter the incorrect password 3 times in a row, the site will suggest resetting your password. • For security reasons, after 5 incorrect log-in attempts, we will block your account for 10 minutes. *If you forgot your password, click here, then click on the reset button or l
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