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Oct 12 2021 · CON-AS-AC-OPT CON-AS-CS-OPT CON-AS-OA-SID CON-AS-SN-OPT CON-AS-MO-SID CON-AS-NS-OPT CON-AS-PA-OPT CON-AS-RS-OPT CON-AS-UC-OPT CON-AS-VC-OPT CON-AS-WN-OPT A Cisco Expert Care Services 1 Introduction Cisco Expert Care Services provide a team of Cisco specialists familiar with the Customer environment to help support

PDF End-of-Sale Announcement (Reminder) for Cisco Business

CON-AS-AC-OPT Cisco ACI Optimize Subscription Services New BCS 3 0 SKUs CON-AS-AT-OPT Cisco Advanced Threat Optimize Subscription Services New BCS 3 0 SKUs CON-AS-CA-OPT Cisco Business Critical Services Next Gen Cable Access New BCS 3 0 SKUs CON-AS-CC-OPT Cisco Customer Care Optimize Subscription Services New BCS 3 0 SKUs CON-AS

  • What does a Cisco Network Operations Center (NOC) do?

    • Customer’s Network Operations Center (NOC) setup such as staffing groups, tools, communications and escalation process, contacts, field support groups. Facilitate problem resolution on a reactive basis for technical issues reported to Cisco by Customer.

  • What is Cisco expert care services (Con-as-NW-OMS)?

    Note: Cisco Expert Care Services are purchased using a single SKU for Cisco Expert Care Operations Management Support Subscription Services (CON-AS-NW-OMS), which supports the following Deliverables, architectures, technologies, and solutions. Note: The list of supported technologies and exclusions is subject to change.

  • When are the deliverables provided by Cisco expert care service available?

    The Deliverables provided by Cisco Expert Care Service are available only when all Products in Customer’s Network are supported through a minimum of core Services such as Cisco Smart Net Total CareTM/ SP Base, Software Support Services (SWSS), or Solution Support.

  • What is the scope of work required for Cisco managed components?

    Define the high-level scope of work required to transition Customer’s existing Network to readiness for management of the Managed Components by Cisco, including assessing changes required to Customer’s platform, Network and processes in order to commence the Services.

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