cisco service level descriptions

13 oct 2014 · Cisco shall use commercially reasonable efforts to provide Customer with Hardware replacement services under this Part IV that Customer has selected and detailed below and where available: SMARTnet 24x7x2: SMARTnet 24x7x4: SMARTnet 8x5x4: SMARTnet 8x5xNext Business Day: SMARTnet 8x7xNext Calendar Day: SMARTnet Non-RMA:

28 jui 2020 · has not purchased an RMA Service Level, then no hardware for proper packaging of the returned parts and must include a description of the

Chassis and line card Advance Replacement Service must be at the same level of coverage Cisco will provide Customer with Advance Replacement(s) that are  

Cisco SMARTnet Service provides the following device-level support: • Global access 24 hours a day, 365 a year to specialized engineers in the Cisco TAC

26 fév 2018 · Service Delivery Level Reporting: Provide reporting focusing on delivered service levels, track progress of open Service Requests, and address 

Commerce Workspace (CCW) and Cisco Service Contract Center (CSCC) New Service Level Description Existing 1-Year GSP New 3-Year GSP New 3-Year 

has not purchased an RMA Service Level, then no hardware replacement services The following is a description of the available Software Support options via 

SmartNet Onsite service includes installation of advance replacement parts (See Table 3 ) Table 3 Onsite Support Service Levels Service Level Description

Advance hardware replacement: The right level of hardware support helps minimize downtime In addition to Cisco TAC phone support, Cisco SMARTnet Service includes access to a range of online self-help resources: Level Description

Cisco technical service contracts can extend the life of your IT investment Advance hardware replacement is available in various service-level combinations Restrictions apply; please review the appropriate service descriptions for details